THE ORIGINAL WHITE KATA TIPI COMPANY

FAQ's

How much space will I need for my event and how many tents?

Of course the number of guests and whether you include a dance floor, stage or chill out area will determine the space you require. You can browse through our floorplans to get an idea of what you need, but in simple terms one giant hat tipi can accommodate up to about 64 guests seated and a 10m x 15m bedouin stretch tent can accommodate around 100 guests seated. One giant tipi measures 10.3m in diameter and you will require a minimum of 11m x 16m worth of space to fit a 10m x 15m bedouin stretch tent.

What do I need to be aware of when choosing my site?

Does it have good access for vehicles. For instance our 18ft trailer, 4x4 vehicles, caterers vans etc... Is the site level with good drainage and not too exposed? Are there facilities on site such as power and water? We can do a free site visit if you are concerned your location may not be suitable.

Can you help in choosing a site?

Yes. We are more than happy to help you find a location that is suitable for your event. Just get in touch with one of our team to talk about your requirements.

What about bad weather?

Our tents are remarkably robust and are designed to withstand most of what the weather can throw at them. They are completely waterproof and the canvases comply with fire safety regulations. The sides of our tipis and bedouin tents can be lowered in poor weather. In the event of a forecast with seriously strong winds, we would advise that an alternate site is on hand as a contingency, particularly if the main site is exposed.

Are the tents suitable for winter use?

Our tipis are ideal for winter use, as they are based on the Nordic design used by the Sami people. Add some of our fire pits or heaters and they make a truely magical and cosy venue for your event. Our stretchtents can be used in winter, although they don't offer the same level of comfort as our tipis.

Can the tents be set up on hard standing?

Our bedouin tents can be set up on hard standing, but our tipis can only be set up on this surface by drilling into the ground at the moment. However, we are hoping to have a system in place by spring 2016 where by we can put them up on hard standing surfaces.

How long does it take to set up the tents and how does the weather affect this?

Our usual build time for tipis is one to two days, although this will depend upon the set up you have chosen. Our smaller bedouin tents can be set up in a matter of hours and the larger sizes in one or two days, but this again depends on your chosen set up. We will keep a check on the weather in the run up to and also during your event. If we suspect that there could be risk involved due to extreme weather, then we may decide to move the set up dates to ensure that we have enough time to complete your build safely and to a high standard.

How far will you travel for an event?

We operate from our base in Kent and offices in London and are able to service most of Europe. We charge a small delivery fee that covers the cost of transporting the tents to your event site.

Do you supply power for the tents?

We do not supply generators for power, although we can arrange this on your behalf with some of our preferred suppliers if you require any help in this area. We can also help you arrange toilet facilities and any other additional utlilities.

Will there be space for our caterers?

We can supply you with catering tents should your caterers require this. We have tents in 6m x 6m or 6m x 9m sizes.

How can we heat the tents when it gets cold?

Our tipi packages come with fire pits as standard for most options and we are able to supply extras if your require more. In addition, we can arrange large blower heaters for your event should you prefer something more conventional. Our fire pits are not suitable for our bedouin tents and only blowers are used for heating these tents.

Can we decorate the tents for our wedding, party or event?

Of course! We have a number of fantastic decorations ourselves, which you can find on our Interiors & Options page, and we know lots of very creative and stylish companies who offer various services to theme your event. You can talk to us about this and we can arrange an introduction or enquire on your behalf.

Do we need to take out some kind of insurance?

You are completely responsible for the tents and any associated equipment of ours for the period of hire. You will be responsible for any loss or damage to any of our equipment for this period. You can purchase event insurance to cover you for this or take out our damage waiver.

We strongly advise all of our clients to purchase the relevant insurance to cover you in the event of injury to your guests, cancellation, breakages, loss or damage to your suppliers equipment and other incidents. 

What is the damage waiver?

Our damage waiver is a convenient way for you to cover yourself in the unlikely event that there is accidental loss or damage to our tents or equipment whilst within the hire period. It minimises the amount you pay should our tents or equipment be damaged under your care. As you will not require specific marquee cover, this will reduce the cost of the insurance premium for your event. The fee for our damage waiver is usually 5% of the total cost of hire. (Please note that our Damage Waiver is not event insurance and this should be obtained through a recognised insurer)

If you decide not to have our damage waiver, then we must recieve adequate documentation that you have sufficient insurance cover for your event that includes any loss or damage to our equipment.

How long is the period of hire?

The standard hire period is 48 hours, although this can be extended if required. Please talk to us if you need the tents for longer. When you book your event, we will discuss the set up date, the date of the event and the take down date, so that we are all happy with the schedule.

What if I want to see the tents up close?

The best way is to come to one of our open days, which we will advertise on the web site and through our social media portals. We would encourage you to follow us via one of these, so you can keep up to date with what we're up to. At our open days you will get to see the tents, our fabulous decorations and, best of all, get to meet us and talk to us in person. Alternatively, you can get in touch with us via telephone, email or sending us an enquiry form from the Contact Us page to find out when the next open day is taking place. 

How do I make a booking?

Simple. Just fill in an enquiry form, email us or telephone one of our friendly team with the details of your event. We'll generate a quotation based on your requirements and if this meets with your approval we will forward a booking form with our terms and conditions and your deposit amount. Once we receive the completed booking form, signed terms and conditions and your cleared deposit is in our account, your booking will be secured. The final balance for your event will be due one month prior to the start of the hire period.